Shipping policy

Thank you for shopping with Rinnovare. This Shipping Policy explains how we process and deliver orders, estimated delivery timelines, and what to do if something goes wrong. By placing an order, you agree to the terms below.

Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays). During high-volume periods, promotions, or holidays, processing times may be slightly longer.

Shipping Destinations

We currently ship to the United States and select international destinations (where available at checkout). If your country or region is not listed at checkout, we are unable to ship to that destination at this time.

Shipping Rates & Delivery Estimates

Shipping rates and estimated delivery times are calculated at checkout based on your delivery address, order weight, and selected shipping method. Estimated delivery times begin after your order has been processed and shipped.

  • Standard Shipping: Estimated delivery is typically 3–7 business days after shipment (domestic).
  • Expedited Shipping: Estimated delivery is typically 2–3 business days after shipment (domestic), where available.
  • International Shipping: Delivery times vary by destination and may take 7–21 business days or longer.

Tracking Your Order

Once your order ships, you’ll receive a shipping confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after the label is created.

International Orders, Duties & Taxes

International shipments may be subject to import duties, taxes, customs fees, and clearance requirements imposed by your country. These charges are not included in your order total and are the responsibility of the recipient.

Shipping Delays

While we do our best to deliver on time, shipping carriers may experience delays due to weather, peak seasons, customs processing, or other factors outside our control. We appreciate your patience if delays occur.

Incorrect Address

Please ensure your shipping address is accurate at checkout. If an order is returned to us due to an incorrect or incomplete address, we may need to charge an additional shipping fee to resend the package.

  • If you notice an address error immediately after ordering, contact us as soon as possible.
  • Once an order has shipped, we may be unable to change the delivery address.

Lost, Stolen, or Missing Packages

If your tracking shows “delivered” but you have not received your package, please check with household members, neighbors, or your local carrier first. If the package is still missing, contact our support team and we will help you investigate.

  • Claims for missing packages should be submitted within 7 days of the delivery date shown by tracking.
  • For certain orders, a replacement or reshipment may require carrier investigation or additional verification.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and product. We’ll work with you to resolve the issue quickly.

Returns & Refunds

Shipping fees are generally non-refundable unless the return is due to an error on our part (such as an incorrect item shipped). Please review our Refund Policy for full details on eligibility and timelines.

Contact Us

If you have questions about shipping, order status, or delivery issues, please reach out to our support team using the contact options available on our website. We’re here to help.